Plumber in a Box
Privacy policy for Plumber in a Box.
This policy explains how Plumber in a Box collects, uses, stores, and protects information connected to plumbing services, scheduling, customer communication, and website activity.
Privacy overview
How customer informationis handled here.
We are committed to maintaining the privacy and security of the information you share with us regarding our plumbing services, scheduling requests, and website activity.
Customer information tied to plumbing service, scheduling, and communication
Website activity and basic analytics used to improve site performance
Third-party tools used for operations, communication, or marketing support
Customer options for questions, corrections, and communication preferences
Policy details
Information We Collect
Plumber in a Box collects information connected to customer contact, website use, service requests, and communication needed to schedule or deliver plumbing work.
When you contact us, request service, book an appointment, or submit a form, we may collect your name, phone number, email address, service address, and details about the plumbing issue or property.
If you use the website, we may also receive limited technical information such as device type, browser type, pages visited, referral source, and other basic analytics data used to understand site activity.
If estimating, scheduling, or customer-management systems are used in connection with your service request, information relevant to those workflows may also be processed through those tools.
Policy details
How We Use Information
Customer information is used first to help Plumber in a Box communicate clearly, schedule plumbing work, and support the service process from first contact through follow-up.
We use submitted information to respond to inquiries, confirm scheduling, send estimates, discuss repair options, coordinate appointments, and communicate about active plumbing service.
We may also use information to improve website performance, understand which services or pages are most useful to local customers, and measure advertising or lead-source effectiveness.
In some cases, information may also be kept for internal recordkeeping, service history, warranty context, training, quality review, or compliance-related needs.
Policy details
Cookies, Analytics, and Website Activity
Like most business websites, this site may use cookies or similar tracking tools to understand performance, improve user experience, and connect marketing activity to legitimate business outcomes.
Cookies and analytics tools may help identify how visitors reach the site, which pages are viewed, which service topics generate interest, and whether the site is functioning correctly across devices.
This type of data is generally used in aggregate to improve website structure, service-page performance, and the clarity of local plumbing content rather than to build invasive customer profiles.
If you prefer, your browser settings may allow you to block or limit certain cookies, though some website functionality may work differently if those settings are changed.
Policy details
Sharing and Service Providers
Plumber in a Box does not sell personal information. Information may be shared only when reasonably necessary to operate the business, support the website, or fulfill plumbing-related services.
We may share information with trusted service providers involved in scheduling, communications, analytics, website hosting, advertising support, or customer-management operations.
These providers are expected to receive only the information reasonably necessary to perform their role and to handle that information in a commercially appropriate manner.
Information may also be disclosed if required by law, legal process, business transfer, or when reasonably necessary to protect the rights, property, safety, or operations of the company or its customers.
Policy details
Retention and Security
Information is retained only for as long as reasonably necessary to support service operations, customer records, legal obligations, and normal business administration.
Administrative, technical, and operational safeguards are used to reduce unnecessary exposure of customer information and to protect the systems involved in storing or processing it.
No website, storage method, transmission channel, or software platform can guarantee perfect security, so absolute protection cannot be promised, but practical steps are taken to reduce risk.
Retention periods may vary depending on the type of information, the nature of the service relationship, legal requirements, and whether records are needed for support, warranty, dispute, or compliance purposes.
Policy details
Your Choices and Requests
Customers may contact Plumber in a Box with questions about their information, communication preferences, or requests related to updates and corrections.
You may ask to update contact details, correct inaccurate information, or request that non-essential communications be reduced or stopped.
If you have concerns about how information was collected or used in connection with a service request, you may contact the company directly so the issue can be reviewed.
Depending on your location and the circumstances involved, you may also have additional privacy rights under applicable law. Those requests will be handled as reasonably required.
Contact for privacy questions
Reach the company directlyabout privacy requests.
If you have specific questions about your data, would like to request an update to your records, or need to discuss our privacy practices, please contact us directly.
Phone
(877) 742-2462
For direct questions about service-related information or communication preferences.
info@piabinc.com
For written questions, corrections, or privacy-related requests that need follow-up.
Mailing address
2069 Fox Lane, Sevierville, TN 37862
For company contact and business-location reference tied to privacy or policy questions.
Updates to this policy
May 22, 2026
This page may be revised from time to time as business practices, tools, or legal needs change.
Final call
Need a plumberup in the Smokies?
Book plumbing service directly here for homes, cabins, and rental properties across the Smokies, or call if you want to talk through the job first. From leak repairs and drain issues to water heaters and everyday service calls, the schedule is built to handle real property details cleanly.