Water Heater Service & Repair
Tank or tankless—we diagnose, repair, and maintain for reliable hot water.
Why Choose Us for Water Heaters
Fast diagnostics, honest options, and lasting repairs or replacements.
Tank & Tankless Experts
Ignition, sensors, gas, electric—we service it all.
Code-Compliant
Vent, gas, T&P, and electrical safety verified.
Options & Warranty
Repair vs replace guidance and backed work.
Property Types We Serve
Hot water solutions for homes, rentals, and commercial buildings.
Guest-Ready Maintenance
Never again scramble for repairs between bookings. Our 4/8/12 visit packages handle everything from leaky faucets to broken appliances before guests even notice.
Turnover Crisis Prevention
End the nightmare of delayed check-ins. Our maintenance teams coordinate to ensure every cabin is spotless and fully functional for every guest.
Curb Appeal That Sells
Professional landscaping and lawn care that keeps your cabins looking magazine-worthy, attracting premium bookings and repeat guests.
Emergency Response Guarantee
24/7 priority access means no more lost revenue from emergency breakdowns. We fix critical issues within hours, not days.
Profit-Maximizing Bundles
Combine all services for unbeatable pricing. One monthly invoice, one point of contact, and maximum profit from every rental.
Smart Seasonal Preparation
Weatherproof your cabins before the season hits. Prevent costly damage and ensure year-round bookings with proactive maintenance.
Preventive Maintenance Peace of Mind
Stop worrying about what might break next. Monthly visits catch small issues before they become expensive emergencies.
Seasonal Safety Protection
Never forget critical safety checks again. We handle smoke detectors, carbon monoxide tests, and weather preparation annually.
Priority Emergency Response
Skip the wait times and get priority service when you need it most. No more waiting days for a plumber.
Condo/HOA Coordination
We handle all the paperwork and coordination with your association, making maintenance hassle-free in community living.
Member-Only Project Pricing
Save thousands on major renovations and replacements with exclusive member rates and preferred contractor access.
Comprehensive Home Protection
From plumbing to electrical to general repairs - one membership covers all your home's essential systems.
Business Continuity Protection
Never lose revenue to maintenance issues again. Priority scheduling and emergency response keep your business running smoothly.
Compliance Documentation
Stay audit-ready with professional documentation, photo evidence, and detailed reports that satisfy inspectors and insurance requirements.
After-Hours Convenience
We work around your business hours so maintenance never interrupts your operations or customer experience.
Multi-Location Efficiency
Manage maintenance across all your properties with one streamlined membership and consistent pricing everywhere.
SLA Guarantee
Contractual service level agreements ensure we meet your response times and quality standards every time.
Cost Control Predictability
Eliminate budget surprises with fixed monthly fees and transparent pricing for all maintenance and repairs.
Board-Ready Transparency
Professional reports with photos and detailed scopes keep your board informed and satisfied with maintenance decisions.
Consistent Community Standards
Every common area and amenity maintained to the same high standard, creating pride and value for all residents.
Bulk Savings Advantage
Leverage your community size for significant cost savings on maintenance, repairs, and capital improvements.
Resident Satisfaction Guarantee
Happy residents mean higher property values. Our proactive maintenance prevents complaints before they start.
Seasonal Amenity Perfection
Pools, landscaping, lighting, and pathways always look their best, enhancing your community's appeal and market value.
Vendor Coordination Simplified
We handle permits, scheduling conflicts, and contractor coordination so your board can focus on community governance.
Common Water Heater Issues
Typical failures we diagnose and repair.
No Hot Water
Ignition failures, sensor issues, breaker trips, or leaks.
Leaking Tank
Contain safely and present replacement options if needed.
Error Codes
Diagnose tankless codes and resolve root causes.
Before We Arrive: Do This If Safe
Quick steps to reduce damage while we dispatch an emergency service professional.
Shut Off Gas/Electric
If smelling gas or seeing errors, turn off power/gas if safe.
Close Cold Supply
If leaking, shut the cold inlet to limit water.
Protect Area
Move items and place a pan/towels to contain drips.
Check Breaker
For electric units, confirm breaker status.
Vent Clearances
Ensure access to heater and vent connections.
Do Not Relight
Avoid relighting pilots until inspected.
Water Heater Methods & Equipment
Diagnostics, descaling, flushing, and safe replacements.
Combustion/Electrical Tests
Verify gas pressure, ignition, sensors, and electrical supply.
Flushing & Descaling
Remove sediment and scale for efficiency and longevity.
Anode/Element Replacement
Maintain tank health and restore heating performance.
Vent/Gas Safety
Confirm draft, clearances, and leak‑free gas connections.
Recirculation Solutions
Pumps/timers to improve hot water delivery.
Code‑Compliant Replacements
Proper pan, T&P, expansion, and permits as required.
Water Heater Response Levels & ETA
Complete no-hot-water is prioritized; safety issues receive top priority.
Gas odor, active leak, T&P discharge, burning smell.
No hot water without safety concerns.
Intermittent temperature fluctuation or maintenance needed.
What To Expect
A fast, professional process focused on minimizing damage and restoring service safely.
Diagnostic
Check power/gas, error codes, and components.
Options
Repair vs replace with clear pricing and timelines.
Repair/Replace
Complete work safely to restore hot water.
Maintain
Flush and tune to extend lifespan and reliability.
Water heater pros standing by — Call now
When To Call Us
If any of these happen, call immediately. We'll walk you through shutoffs and dispatch a licensed pro.
No Hot Water
Complete loss or sudden changes in temperature.
Leaking Tank
Pooling water around the heater or constant drip.
Error Codes
Tankless unit displaying fault codes.
Burning Smell
Electrical or combustion odor from unit.
T&P Discharge
Relief valve releasing water or steam.
Pilot Won’t Light
Gas unit failing to ignite.
Clear, Upfront Pricing
Diagnostics first—then options and approval.
Diagnostic Visit
Targeted inspection and testing.
Repair Options
Line-item pricing with pros/cons.
Warranty Backed
Workmanship and parts backed by warranty.
Related Repair Services
Explore other services commonly associated with emergencies.
Service Areas
Hot water experts serving Sevier, Knox, and nearby.
Sevierville
Service Available
Pigeon Forge
Service Available
Gatlinburg
Service Available
Knoxville
Service Available
Maryville
Service Available
Alcoa
Service Available
Frequently Asked Questions
Quick answers to common questions during a plumbing emergency.
Do you service all brands?
Yes. We diagnose and repair most tank and tankless brands.
Repair or replace?
We present both with costs, timelines, and lifespan expectations.
What maintenance helps?
Annual flush, anode checks, and vent/gas inspections.
How long do heaters last?
Tank: ~8–12 years; tankless: ~15–20 with maintenance.
Can you install expansion tanks?
Yes. We add/replace expansion tanks when required.
Do you convert gas/electric?
We provide guidance; scope depends on utilities and code.
Are tankless units worth it?
They offer efficiency and endless hot water; depends on use.
Do you handle recirculation?
Yes. Recirc pumps and timers installed and serviced.
What if space is tight?
We provide compact solutions and proper venting options.
Do you pull permits?
Yes, when required. We follow all local codes.
Are parts stocked?
We stock common parts; special orders available quickly.
What payment methods?
Cards and cash; memberships can add savings.
We Also Handle
24/7 coverage for urgent issues and specialized services
What Our Clients Say
Don't just take our word for it. Here's what our satisfied customers have to say about our professional services.
"The Box Advantage Group transformed our home maintenance experience. Their plumber service saved us from a major disaster!"
Sarah Johnson
Homeowner
Plumber In A Box
"Plumber In A Box were excellent. They took my call right away and were in my property within hours to get everything done. They did a great job at a great value. I highly recommend them to anyone. Thier technician was professional, punctual, polite. I couldn't ask for more. Thanks"
Heba Fahmy
Property Owner
Plumber In A Box
"They've always shown up quickly to my plumbing issues and given a quote before doing the work. They give a time when they will be there and they've never been late. They provide photos of the issue and a clear explanation of repairs needed."
Barbara Payne
Homeowner
Plumber In A Box