Privacy Policy

Introduction

Plumber In A Box (“we,” “our,” or “us”) is deeply committed to safeguarding your privacy. This Policy explains in detail how we collect, use, disclose, and protect your personal data across all channels—our website, mobile applications, customer portals, online forms, SMS messaging, scheduling systems, and any offline interactions (collectively, “Services”). Your use of our Services constitutes acceptance of this Privacy Policy.

Scope & Application

This Policy governs all personal information we collect, whether directly from you or indirectly via third parties (e.g., analytics providers, integrations). It applies globally, covering data subjects in the U.S., EU (under GDPR), California (CCPA/CPRA), and other jurisdictions where privacy regulations apply.

Information We Collect

Personal Information

Full name, mailing address, phone, email
Billing details: credit/debit card, bank account
Transaction history, service details, membership status
Appointment dates, times, and preferences
Communications: emails, texts, chat logs
Customer feedback, survey responses, reviews

Technical & Usage Data

IP addresses, device IDs, browser type/version
Operating system, device model, screen resolution
Referring URLs and clickstream behavior
Cookies, web beacons, pixel tags, analytics markers
Page views, session duration, feature usage metrics

Location Information

Approximate geolocation via IP address
GPS/location data if explicitly granted (mobile apps)

Where possible, we minimize collection of sensitive data and rely on pseudonymization or aggregation to preserve your privacy.

Cookies & Similar Technologies

We employ cookies, local storage, web beacons, and pixel tags to improve your experience, manage sessions, remember preferences, and deliver analytics. These technologies help us understand usage patterns and detect fraudulent activity.

You may control cookie settings through your browser or device preferences. Disabling certain cookies may impact functionality, such as staying logged in or retaining language settings.

How We Use Your Information

Service Fulfillment & Scheduling: To process bookings, dispatch technicians, collect payments, and send confirmations.
Customer Support: To respond to inquiries, troubleshoot issues, and manage refunds or claims.
Marketing & Promotions: To deliver newsletters, special offers, membership updates, and surveys—only with your consent.
Analytics & Improvement: To analyze service performance, identify trends, run A/B tests, and enhance features.
Policy & Legal Compliance: To enforce Terms of Service, detect fraud, and comply with laws (TCPA, CAN-SPAM, CCPA, GDPR).

Information Sharing & Disclosure

Trusted Service Providers

Payment processors (e.g., Stripe, PayPal)
SMS/email platforms (e.g., Twilio, SendGrid)
CRM & appointment software (e.g., Housecall Pro)
Analytics & marketing tools (e.g., Google Analytics)
Cloud hosting & IT support partners

These providers only access data necessary to perform their services and are contractually bound to confidentiality.

Legal & Regulatory

Law enforcement or court orders
Governmental investigations
To defend our rights or safety of others

Business Transfers

Mergers, acquisitions, asset sales
Corporate reorganizations or bankruptcy

Data Security & Retention

We implement industry-standard safeguards, including SSL/TLS encryption, firewalls, intrusion detection, role-based access controls, and regular security audits. Employee access is limited to data essential for their roles, and all are trained on privacy best practices.

Retention Policy

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Retention periods are based on data type, regulatory requirements, and business needs. After expiration, data is securely deleted or anonymized.

Children’s Privacy

Our Services are not directed at individuals under age 13. We do not knowingly collect data from minors. If we learn that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such data.

Third-Party Links

Our website may contain links to external sites operated by third parties. We are not responsible for their privacy practices. Please review their policies before providing any information.

Your Rights & Choices

Access & Portability

Request a copy of your personal data in a common, machine-readable format.

Correction & Deletion

Update inaccurate information or request deletion, subject to legal exceptions.

Objection & Restriction

Object to processing or request limits on how we use your data.

Cookies & Marketing

Opt-out of non-essential cookies and promotional communications anytime.

Compliance with Laws

We adhere to TCPA, CAN-SPAM, CCPA/CPRA (California), GDPR (EU), and other applicable regulations. If you are a California or EU resident, specific privacy rights and disclosures may apply.

Changes to This Policy

We may update this Policy to reflect changes in practices, technologies, or legal requirements. Revised versions will display the new Effective Date. Continued use of Services after changes signifies acceptance.